Terms + Conditions
Axiom Prep provides a personalized, private education service that allows our customers to access to professionally trained mentors from the top universities around the world and to content, materials, and associated features and functionalities.
YOU AGREE TO THE ARBITRATION AGREEMENT AND CLASS ACTION WAIVER DESCRIBED IN SECTION 7 TO RESOLVE ANY DISPUTES WITH SABINE ACADEMICS LLC OR AXIOM PREP (EXCEPT FOR MATTERS THAT MAY BE TAKEN TO SMALL CLAIMS COURT).
1.1. Axiom Prep services continue until your hours available in your package reach zero. Payment installment plans will charge your "Payment Method" until the whole of your payment agreement has been satisfied unless cancelled (see "Cancellation" below). To use the services of Axiom Prep, you must have Internet access and provide us with one or more Payment Methods. A Payment Method means a current, valid, accepted method of payment, as may be updated from time to time. You must cancel your services at least 7 days before the next pay installment in a payment installment plan in order to avoid billing of the next installment and any associated fees to your Payment Method (see "Cancellation" below).
1.2. We may offer a number of packages associated with our available services, including special promotional packages or services offered by third parties in conjunction with the provision of their own products and services. We are not responsible for the products and services provided by such third parties. Some packages may have differing conditions and limitations, which will be disclosed at your sign-up or in other communications made available to you. You can find specific details about your package in your invoice or on our website.
2.1. Your services at Axiom Prep may start with a trial hour. Trials are no longer than one hour for any client and are risk-free. "Risk-free" means that you do not owe any money up front during the trial. The cost of the hour of services will be charged once you have purchased a service package. Trials are meant to allow new and certain former customers to try a service before purchasing a service package.
2.2. Trial eligibility is determined by Axiom Prep at its sole discretion, and we may limit eligibility to prevent trial abuse. We reserve the right to revoke the trial at any point up to the scheduled trial hour. We may use information such as ID, method of payment, or email addresses used in purchasing previous services to determine eligibility.
2.3. We will charge your Payment Method for the cost of the hour trial at the purchase of your service package. The charge of the trial is not added to your service package; instead, you will begin use of the service with the amount of hours purchased minus 1 hour.
3. Billing and Cancellation
3.1. Billing Cycle. The service package that you purchase can be paid in full or paid in installments if ordered over the phone, including any charges that you may incur related to the service, such as tax and transaction fees, which will be charged to your Payment Method on the day of purchase or on the first billing day of each calendar month if an installment payment. Services, including access to online materials, become accessible upon payment. In some cases, a payment date may change. For example, if your Payment Method has not successfully settled on the first billing date of the month. Refer to your latest invoice for your next billing date. We may authorize your Payment Method in anticipation of services or service-related charges through various methods, including authorizing it up to approximately one moth after a Trial before your registration is finalized.
3.2. Payment Methods. To start services, you must provide one or more Payment Methods. You can update your Payment Method via email: email@example.com. We may also update your Payment Methods using information provided by you at setup or follow up meetings, at your request. Following any update, you authorize us to continue to charge the applicable Payment Method(s). You authorize us to charge any Payment Method associated to your account in case your primary Payment Method is declined or no longer available for payment of your Services and fees. You remain responsible for any uncollected amounts. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and your hours available have reached zero, your services will be suspended until we have successfully charged a valid Payment Method. No foreign currency is accepted at this time.
3.3. Cancellation. You may cancel your services if your cancellation request is at least 7 days prior the next payment for the services in a payment installment plan. You will continue to have access to services until your hours available have reached zero. We do not provide refunds or credits for services not used (partial hours). You are wholly responsible for selecting the package that will best fit your financial circumstances. Sabine Academics LLC and Axiom Prep do not take any responsibility for mistakes at checkout. Please check your cart carefully before submitting your payment. To cancel, email firstname.lastname@example.org with your name and package information. If you cancel your services, you will not be charged for services in the next billing cycle for any unpaid hours in your payment installment plan. You can see your billing information in your Stripe invoice. Please contact Stripe with any fee disputes.
3.4. Changes to the Price of Services. We reserve the rights to change the price on services or adjust pricing for our services or any components thereof in any manner and at any time as we may determine in our sole and absolute discretion. Except as otherwise expressly provided for in these Terms and Conditions, any price changes or changes to your subscription plan will take effect following notice to you.
3.5. No Refunds. Processed payments are nonrefundable and there are no refunds or credits for unused services (partial hours). Payment installment plans will not continued to be charged if services are cancelled at least 7 days. Following any cancellation, however, you will continue to have access to your services until your available hours have reached zero. At any time, and for any reason, we may provide a refund, discount, or other consideration to some or all of our customers. The amount and form of the refund, and the decision to provide a refund, is at our sole and absolute discretion. The provision of refunds in one instance does not entitle you to a refund in the future for similar instances, nor does it obligate us to provide a refund in the future, under any circumstance.
4. Terms of Service
4.1. You must be 18 years of age or older, or the age of an adult in Canada or Mexico, to purchase a service package with Axiom Prep. Children using the service must have the express permission of a parent or legal guardian, under that person's account name and otherwise subject to these Terms + Conditions.
4.2. Axiom Prep services and any content viewed through our services are for your personal and non-commercial use only and may not be shared with other individuals not linked to your personal account. We grant you a limited, non-exclusive, non-transferable right to access Axiom Prep services and view Axiom Prep content through the Axiom Prep website and associated third-party partners. Except for the foregoing, no right, title, or interest shall be transferred to you. You agree not to use or show any Axiom Prep content with or to other individuals not linked to your personal account.
4.3. Axiom Prep content is regularly updated. As a customer of Axiom Prep, you will gain access to new content, dependent of your service level, free of charge.
4.4. Some Axiom Prep content is available for temporary download and use offline such as, PDFs, ebooks, videos, and lessons. Limitations apply, including restrictions on the number of offline downloads per personal account. You agree not to use or show any Axiom Prep offline content with or to other individuals not linked to your personal account.
4.5. You agree to use Axiom Prep services, including all features and functionalities associated, in accordance with all applicable laws, rules, regulations, and other restrictions on use of the service or associated content. Except as explicitly authorized in the Terms + Conditions, you agree not to archive, download and share, reproduce, distribute, modify, display, show, publish, license, create derivative works from, offer for sale, or use Axiom Prep services, content, or any other proprietary information contained on or obtained from Axiom Prep services. You also agree not to circumvent, remove, alter, deactivate, degrade, or destroy any of the content associated with Axiom Prep services. You also agree not to use any hacking measures or other automated means to decompile, reverse engineer, or disassemble any web software, other products, or processes used by Axiom Prep. We may terminate your personal account and all services if you violate these Terms + Conditions or are engaged in illegal or fraudulent use of these services and associated content.
5. Account Access
5.1. The customer who purchased a service with Axiom Prep and whose Payment Method is charged is the "Account Owner" and has access and control over their Axiom Prep personal account. To maintain control over the account and prevent anyone unauthorized from accessing the account, which could include private education and personal information, the Account Owner should maintain control over devices associated with Axiom Prep services, content, and materials and not reveal the password or other details such as the Payment Method associated with your account to anyone. You are solely responsible for keeping track of your information regarding your personal account and accounts associated with Axiom Prep services. We can terminate your account or place a hold on certain services, content, or materials in order to protect you, Axiom Prep, and third-party partners from identity theft or other fraudulent activity. Axiom Prep is not obligated to credit or discount any services for holds placed on the personal account by either a representative of Axiom Prep or by an automated process of Axiom Prep.
6. Disclaimers of Warranties and Limitations on Liability
6.1. AXIOM PREP SERVICES AND ALL CONTENT AND ASSOCIATED MATERIALS OR ANY OTHER FEATURES OR FUNCTIONALITIES ASSOCIATED WITH AXIOM PREP SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITH ALL FLAWS AND WITHOUT WARRANTY OF ANY KIND. AXIOM PREP DOES NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. SABINE ACADEMICS LLC SPECIFICALLY DISCLAIMS LIABILITY FOR THE USE OF AXIOM PREP SERVICES, CONTENT, MATERIALS, FEATURES OR FUNCTIONALITIES, OR OTHER AXIOM PREP SERVICES.
6.2. TO THE EXTENT PERMISSIBLE UNDER APPLICABLE LAWS, IN NO EVENT SHALL SABINE ACADEMICS LLC, NOR AXIOM PREP, NOR ANY SUBSIDIARIES, SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, OR LICENSORS BE LIABLE (JOINTLY OR SEVERALLY) TO YOU FOR PERSONAL INJURY OR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER.
6.3. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN TYPES OF DAMAGES. THEREFORE, SOME OF THE ABOVE LIMITATIONS IN THIS SECTION MAY NOT APPLY TO YOU.
7. Arbitration Agreement
7.1. If you are an Axiom Prep customer in the United States (including its possessions and territories), you and Axiom Prep agree that any dispute, claim, or controversy arising out of or relating in any way to Axiom Prep services, these Terms + Conditions, and this Arbitration Agreement, shall be determined by binding arbitration or in small claims court. Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than in court, and is subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award and nothing in this Arbitration Agreement shall be interpreted as limiting any non-waivable statutory rights. You agree that, by agreeing to these Terms + Conditions, the U.S. Federal Arbitration Act governs the interpretation and enforcement of this provision, and that you and Axiom Prep are each waiving the right to a trial by jury or to participate in a class action. This arbitration provision shall survive termination of this Agreement and the termination of your Axiom Prep personal account.
7.2. If you elect to seek arbitration or file a small claim court action, you must first send to Axiom Prep, by certified mail, a written "Notice" of your claim. The Notice to Sabine Academics LLC must be addressed to 2929 N. Castro Ave. Apt. 223, Tucson, AZ 85705 ("Notice Address"). If Axiom Prep initiates arbitration, it will send a written Notice to the email address used for your personal account. A Notice, whether sent by you or by Axiom Prep, must (a) describe the nature and basis of the claim or dispute; and (b) set forth the specific relief sought ("Demand"). If Axiom Prep and you do not reach an agreement to resolve the claim within 60 days after the Notice is received, you or Axiom Prep may commence an arbitration proceeding or file a claim in small claims court.
7.3. You may download or copy a form Notice and a form to initiate arbitration at www. adr.org. You are solely responsible for all filing fees associated with your claim filing. Sabine Academics LLC acknowledges that it is solely responsible for all filing fees associated with a claim filing associated with Axiom Prep.
7.4. The arbitration will be governed by the Commercial Arbitration Rules (the "AAA Rules") of the American Arbitration Association ("AAA"), as modified by this Agreement, and will be administered by the AAA. The AAA Rules and Forms are available online at www.adr.org, by calling the AAA at 1-800-778-7879 or by writing to the Notice Address. The arbitrator is bound by the terms of this Agreement. All issues are for the arbitrator to decide, including issues relating to the scope and enforceablility of this Agreement. Unless Sabine Academics LLC and you agree otherwise, any arbitration hearings will take place in the county (or parish) of Axiom Prep Headquarters (Pima County, AZ). The arbitrator's award shall be final and binding to all parties, except (1) for judicial review expressly permitted by law or (2) if the arbitrator's award includes the award of injunctive relief against a party, in which case the party shall have the right to seek judicial review of the injunctive relief in a court of competent jurisdiction that shall not be bound by the arbitrator's application or conclusions of law.
7.5. If your claim is for US$10,000 or less, we agree that you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing as established by the AAA rules. If your claim exceeds US$10,000, the right to a hearing will be determined by the AAA rules. Regardless of the manner in which the arbitration is conducted, the arbitrator shall issue a reasoned written decision explaining the essential findings and conclusions of which the award is based. If the arbitrator issues you an ward that is greater than the value of Sabine Academics LLC's last written settlement offer made before an arbitrator was selected (or if Sabine Academics LLC did not make a settlement offer before an arbitrator was selected), then Sabine Academics will pay you the amount of the award. Except as expressly set forth herein, the payment of all filing, administration, and arbitrator fees will be governed by the AAA rules.
7.6. YOU AND AXIOM PREP AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Axiom Prep agree otherwise, the arbitrator may not consolidate more than one person's claims with your claims, and may not otherwise preside over any form of representative or class proceeding. If this specific provision is found to be unenforceable, then the entirety of this arbitration provision shall be null and void.
8. Alternative Payment Forms
8.1. Axiom Prep reserves the rights to accept alternative forms of payment such as bartering or exchange of services. These decisions are made at the sole discretion of Axiom Prep, and the acceptance of alternative forms of payment do not obligate Axiom Prep to accept alternative forms of payment at any other point in time.
9.2. Unsolicited Materials. Axiom Prep does not accept unsolicited materials or ideas for Axiom Prep content such as teaching materials or programs. Should you or your company send any unsolicited materials or ideas, you do so with the understanding that no additional consideration of any sort will be provided to you, and you are waiving any claim against Axiom Prep and its affiliates regarding the use of such materials and ideas, even if material or an idea is used that is substantially similar to the material or idea you sent.
9.3. Feedback. Axiom Prep is free to use any comments, information, ideas, concepts, reviews, or techniques or any other material contained in any communication you may send to us ("Feedback"), including responses to polls, questionnaires, or through postings to the Axiom Prep website and associated social media accounts, in perpetuity without further compensation, acknowledgement, or payment to you for any purpose whatsoever. In addition, you agree not to enforce any "moral rights" in and to the Feedback, to the extent permitted by applicable law.
9.4. Survival. If any provision or provisions of these Terms + Conditions shall be held to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions shall remain in full force and effect.
9.6. Communication Preferences. We will send you information relating to your account (e.g. payment authorizations, invoices, changes in password or Payment Method, confirmation messages, notices) in electronic form only, for example via emails to your email address provided during registration. You agree that any notices, agreements, disclosures or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.
Sabine Academics LLC ©2018-2019
Axiom Prep ©2018-2019